Five steps for your digital-first contact center strategy
An intelligent, digital-first solution can help maximize the benefits of each communication channel by standardizing the information, knowledge and data you deliver across communication channels as well as the processes that customer service agent...
Read MoreKoopid is Awarded 'Up & Coming AI Platform' from Puzzel
Last week Koopid was awarded the Up & Coming AI Platform award from its partner Puzzel. We sat down with Rob Wiles, Partner Channel Director at Puzzel to learn more about the first annual...
Solving the Challenges of the Modern, Digital-First Contact Center
Partner Spotlight: Servion - Q&A with Laurent Philonenko, CEO at Servion Tell me a little bit about yourself and what brought you to Servion. I've been in the contact center...
Is Your Contact Center Strategy Stuck on Hold?
Here are 3 Hacks to Transform Customer Service in 2021. The momentous events of 2020 have made us all acutely aware how rapidly our reality can change. Disruption can and does happen, on a...
