We’re all searching for answers – there is always uncertainty in business, but we’re seeing unprecedented levels of disruption and panic as a result of the global Covid-19 pandemic. Travel plans, event cancellations, home working are all taking their toll on businesses. The resulting heightened need for information and communication is stressing infrastructure to breaking point. The delays in being able to resource your customer requests are understandable, but provide a poor customer experience.
Koopid helps by introducing conversational automation. With the help of Artificial Intelligence (AI), we are able to:
- Reduce queues and frustratingly long wait times
- Reduce unscheduled inbound call peaks
- Assist your callers to get what they urgently need
- Deflect inbound calls to digital – to serve customers faster and better
- Create outbound automation – to proactive advise and steer customers to the digital service they need
How Koopid Helps
Contact Center Digital OverlayDeflect from static IVR options to a dynamic, visually engaging experience on the smartphone. Build on the fly FAQ’s that respond to today’s issues
Resolve customer issues through conversational self-serviceAccelerate customer resolutions through personalized self-service workflows on mobile, web, chat and voice.
Rapidly create and deploy meaningful and contextual experiencesDrag-and-drop tool for specifying customer experience workflows with a customized look-and-feel to be consistent with your brand
Why Koopid for Contact Centers:Koopid was born from a simple premise:
- That a business and its customer should engage in a transparent and persistent conversation.
- That interaction silos – voice, chat, digital self-service, IVR, chatbots – should be consolidated into a single, elegant paradigm.
- That it is time for AI-powered Customer Experience Orchestration – a radically simple architecture for the modern Contact Center.