Technology Overview

Koopid’s patent pending Customer Experience Orchestration Platform blends sophisticated self-service workflows with live interactions. Design and deploy experiences rapidly and optimize customer journeys using built in A.I algorithms.


Leverage A.I to curate consistent, personalized and empathetic experiences in real-time

  • Smart Messaging core enables text, rich UI objects, voice and video communication and meta-data exchange.
  • A high-performance database persists all interaction context, self-service data and live conversations, enabling sophisticated visualizations and machine learning optimizations.

Experience Designer

Rapidly create and deploy meaningful and contextual experiences

  • Drag-and-drop tool for specifying customer experience workflows.
  • Build rich visual interactions using built-in reusable GUI objects, packaged workflows or custom assets.
  • Customize look-and-feel to be consistent with your brand.


Deliver seamless journeys across digital and voice channels

  • Setup smart transitions from self-service to live service using a sophisticated rules engine.
  • Integrate with existing contact centers using built in telephony integrations.
  • Connect CX workflows to CRM and Helpdesk systems for end-to-end service integration.